Terms and Conditions of Sale

Last updated: 6 August 2026

1. About us

These Terms and Conditions apply to goods and services supplied by:

Lincoln by Design Ltd Company number: 09281002 Registered office: Unit 1A, Loves Lane Industrial Estate, Loves Lane, Sutterton, Boston, Lincolnshire, England, PE20 2EU

Telephone: 01205 381116 Email: admin@lincolnbydesign.co.uk Website: www.lincolnbydesign.co.uk

In these terms, “we”, “us” and “our” refer to Lincoln by Design Ltd. “You” and “your” refer to the person, business or organisation purchasing goods or services from us.

2. About these terms

These terms apply to quotations, orders and contracts for the supply of garments, workwear, uniforms, teamwear, promotional products, personalised items, embroidery, printing, engraving, artwork preparation and related services.

Please read these terms before approving a quotation or placing an order.

If you are purchasing wholly or mainly for personal use, you are a “consumer”. If you are purchasing for purposes connected with your trade, business, craft or profession, you are a “business customer”.

Nothing in these terms limits any statutory rights that a consumer cannot legally waive.

3. Quotations

Unless stated otherwise, a quotation is valid for 30 days from its date.

A quotation is based on the information, quantities, products, sizes, colours, personalisation and delivery requirements supplied to us at the time. We may revise the quotation if any of those details change.

Prices will state whether VAT and delivery charges are included. Prices given to consumers will include VAT where VAT is applicable. Prices given to business customers may be stated exclusive of VAT, provided this is made clear in the quotation.

A quotation is not an acceptance of an order and does not oblige us to supply the goods or services.

Obvious typographical, calculation or pricing errors may be corrected before an order is accepted.

4. Placing an order

You are responsible for checking that all details supplied to us are complete and accurate, including:

· Product styles and specifications.

· Quantities, colours and sizes.

· Names, initials, numbers and other personalisation.

· Artwork, logos and branding requirements.

· Decoration methods and positions.

· Billing and delivery details.

· Required delivery dates.

An order is treated as an offer to purchase from us.

A contract is formed when we confirm that we have accepted the order and have received any payment required before production. A quotation, acknowledgement of an enquiry or request for payment does not necessarily constitute acceptance.

We may decline an order before acceptance, including where a product is unavailable, information is incomplete, artwork is unsuitable or an obvious pricing error has occurred. If we have already received payment for an order we cannot accept, we will refund it.

5. Payment

Unless we have agreed otherwise in writing, all orders are supplied on a pro forma basis and payment must be received in full before we order materials or begin production.

We do not provide credit unless a credit account has been expressly approved by us in writing.

Payment must be made using one of the payment methods shown on our invoice or payment request.

You must pay all amounts when due without making any deduction, withholding or set-off, except where required by law.

For business customers, we may charge statutory interest and recovery costs on overdue payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Payment does not remove our right to decline an order before it has been formally accepted. If this happens, we will refund the amount paid.

6. Product availability and substitutions

All products are subject to availability.

Garment manufacturers and suppliers may discontinue products, change specifications or experience stock shortages without notice. If an item becomes unavailable after your order is placed, we will contact you to discuss:

· A suitable alternative.

· A revised delivery date.

· Removal of the unavailable item from the order; or

· Cancellation of the affected part of the order and an appropriate refund.

We will not make a material substitution without your agreement.

7. Artwork and design requirements

Artwork should be supplied in the format and quality requested by us. Additional charges may apply if artwork needs to be recreated, cleaned, converted or prepared for embroidery, printing or engraving.

Embroidery digitisation is a production process that converts artwork into stitch instructions. A digitised embroidery file is not the same as the original artwork or a standard image file.

You confirm that:

· You are authorised to supply and use all artwork, logos, names, images and other materials provided to us.

· Our use of those materials to fulfil your order will not infringe another person’s intellectual property or other rights.

· The content supplied is accurate and lawful.

Business customers will reimburse us for reasonable losses, claims and expenses arising from materials they have supplied without the necessary rights or permission. This provision does not apply to the extent that a loss results from something we have done independently of the supplied material.

You retain ownership of the original artwork and branding you provide. Unless agreed otherwise in writing, we retain ownership of production files, digitised embroidery files, print-ready files, templates and technical settings created by us.

Payment of an artwork, setup or digitisation charge covers the work required to prepare the design for production. It does not automatically transfer ownership of our production files.

8. Artwork proofs and approval

Where appropriate, we will provide a digital artwork proof before production.

The proof is intended to show the proposed design, wording, approximate colours, scale and position. It may not show the exact appearance of the finished decoration on a particular fabric or product.

You are responsible for checking every detail of the proof, including:

· Spelling, punctuation and numbers.

· Names and initials.

· Dates and contact details.

· Colours and design elements.

· Size, position and orientation.

· Garment, product and order details.

Production will not normally begin until the proof has been approved and any required payment has cleared.

Once a proof has been approved, we are not responsible for an error that appeared clearly in the approved proof, unless we failed to follow the proof during production.

Any changes requested after approval may result in additional charges and a revised completion date.

9. Colours, placement and production tolerances

Computer screens, printed proofs, thread charts and colour references can display colours differently. Fabric composition, garment colour, texture and the chosen decoration method can also affect the finished result.

We will take reasonable care to achieve the requested colour and appearance, but a reasonable variation between a digital proof, sample, previous order and final product will not necessarily amount to a defect.

Minor variations in decoration size or placement may occur during normal production. Unless a precise measurement has been expressly agreed in writing, decoration positions are approximate and may be adjusted to suit different garment sizes, seams, pockets and construction.

Products supplied in separate batches or at different times may show reasonable variations in shade, materials or manufacturer specifications.

10. Sizing

Garment sizing can vary between manufacturers, styles and product ranges. Any size chart or fit guidance is provided to help you make a selection but cannot guarantee a particular fit.

You are responsible for checking the relevant size information before approving an order. Where available, we encourage customers to view or try garment samples before placing a large or personalised order.

A personalised or custom-made item cannot normally be returned simply because the customer selected the wrong size or does not like the fit, provided the item supplied matches the approved order and is not faulty or misdescribed.

This does not affect your rights where we supplied the wrong size, the product was incorrectly labelled or the goods do not conform to the contract.

11. Samples

Samples may be supplied or loaned by prior agreement.

Unless stated otherwise, chargeable samples must be paid for before dispatch. Any return arrangements, deadlines and restocking charges will be confirmed when the sample is supplied.

A production sample or pre-production sample may incur an additional decoration and setup charge.

Approval of a sample authorises us to proceed on that basis, subject to reasonable production tolerances.

12. Customer-supplied garments and products

We may agree to decorate garments or other items supplied by you.

Customer-supplied items are provided at your risk as to their suitability for embroidery, printing, engraving or other decoration. Certain fabrics, finishes, coatings, seams or product constructions may react unpredictably during production.

We will take reasonable care of customer-supplied items, but we cannot guarantee that every supplied product will be suitable for decoration.

Before accepting the work, we may recommend a test or sample. You are responsible for identifying unusually valuable, irreplaceable or specialist items before handing them to us.

We are not responsible for a defect inherent in a customer-supplied item or for damage that could not reasonably have been avoided when carrying out the agreed process with appropriate care and skill.

Nothing in this clause excludes liability where we have failed to use reasonable care and skill.

13. Production and completion times

Any production or completion date is an estimate unless we have expressly confirmed in writing that it is guaranteed.

Quoted lead times normally begin only after:

· We have accepted the order.

· Cleared payment has been received.

· Suitable artwork and complete order information have been supplied.

· Any artwork proof has been approved; and

· Required products and materials are available.

Delays in supplying information, approving artwork or making payment may delay completion.

If you require goods for a particular event or fixed date, you must tell us before placing the order. We will confirm whether we can accept that deadline. A requested date is not guaranteed unless we expressly agree to it in writing.

For consumers, we will deliver within the agreed period or, where no period has been agreed, within the period required by applicable consumer law.

14. Delivery and collection

Delivery charges and arrangements will be stated in the quotation or order confirmation.

You are responsible for providing a complete and accurate delivery address and for ensuring someone is available to receive the goods where necessary.

We are not responsible for a delay caused by incorrect delivery information or an unsuccessful delivery attempt.

Please inspect packages promptly after delivery. Any visible transit damage, missing parcels or incorrect quantities should be reported to us as soon as reasonably possible so that we can investigate.

Failure to report an issue immediately does not remove a consumer’s statutory rights.

Where an order is collected from our premises, we may ask for proof of identity or authority to collect.

15. Risk and ownership

For consumers, responsibility for the goods passes to you when the goods come into your physical possession or the possession of a person you have nominated to receive them.

For business customers, risk passes on delivery to the agreed location or on collection from our premises.

Ownership of goods does not pass to a business customer until we have received full payment of all amounts due for those goods.

16. Changes and cancellation before production

If you wish to change or cancel an order, please contact us immediately.

We may agree to a change or cancellation before production begins, but this cannot be guaranteed. You must pay any reasonable costs already incurred, including ordered garments, special materials, artwork preparation, digitisation, setup work and administration directly resulting from the change or cancellation.

Once products have been ordered specifically for you, artwork has been approved or production has begun, we may be unable to accept a cancellation or change.

Any agreed amendment may change the price and completion date.

17. Consumer cancellation rights

Consumers who enter into a distance or off-premises contract will normally have a legal right to cancel certain contracts within 14 days without giving a reason.

However, this cancellation right does not normally apply to goods which are:

· Made to the consumer’s specifications.

· Clearly personalised.

· Embroidered, printed or engraved with a logo, name, initials, number or design; or

· Otherwise produced or adapted specifically for the customer.

Because most of our decorated products are bespoke or personalised, the statutory 14-day change-of-mind cancellation right will not usually apply once the contract for those goods has been formed.

If an order contains standard, undecorated goods which are not made to your specification, statutory cancellation rights may apply to those particular goods. If so:

· You must notify us within 14 days after receiving the goods.

· You must return the goods within a further 14 days.

· The goods should be handled only as much as reasonably necessary to establish their nature, characteristics and function.

· You will normally be responsible for the direct cost of returning them unless we have agreed otherwise or failed to provide the legally required information.

· We may make a lawful deduction if the value of the goods has been reduced by unnecessary handling.

This clause does not affect your rights where any item is faulty, misdescribed or otherwise does not conform to the contract.

18. Faulty, incorrect or damaged goods

We take care to ensure that orders are produced correctly and to an appropriate standard.

If you believe an item is faulty, damaged, misdescribed or different from the approved order, please contact us as soon as reasonably possible and provide:

· Your name and order or invoice number.

· A description of the problem.

· Clear photographs where appropriate; and

· Details of the affected items and quantities.

We may ask you to return the goods or allow us a reasonable opportunity to inspect them before providing a remedy.

Where goods do not conform to the contract, we will provide the remedy required by applicable law. Depending on the circumstances, this may be a repair, replacement, repeat decoration, price reduction or refund.

For valid faults, we will pay reasonable return costs or arrange collection where appropriate.

We are not responsible for damage caused by:

· Normal wear and tear.

· Misuse, neglect or accidental damage.

· Failure to follow the supplied care instructions.

· Washing, drying, ironing or cleaning contrary to the care label.

· Alterations made after delivery.

· Incorrect information or artwork approved by the customer; or

· A defect in an item supplied by the customer.

Nothing in these terms restricts a consumer’s rights under the Consumer Rights Act 2015.

19. Returns of non-faulty personalised goods

Personalised, decorated and custom-made goods cannot normally be returned or exchanged because:

· The customer changes their mind.

· The wrong size, colour or product was selected by the customer.

· The customer no longer requires the goods.

· An event is cancelled or postponed; or

· The goods cannot reasonably be resold.

We may choose to offer a replacement, alteration, credit or other goodwill solution, but we are not obliged to do so where the goods conform to the contract.

20. Care instructions

You must follow the garment manufacturer’s care label and any additional care instructions supplied by us.

Unless instructions state otherwise:

· Wash decorated garments inside out.

· Use an appropriate low-temperature wash.

· Do not iron directly over decoration.

· Avoid harsh chemicals and bleaching agents.

· Do not tumble dry where the garment or decoration instructions advise against it.

We are not responsible for deterioration caused by failure to follow applicable care instructions.

21. Our liability to consumers

We are responsible for losses a consumer suffers that are a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for losses that were not foreseeable when the contract was formed or for business losses suffered by a consumer.

Nothing in these terms excludes or limits liability for:

· Death or personal injury caused by negligence.

· Fraud or fraudulent misrepresentation.

· Breach of statutory rights relating to goods or services.

· Defective products under the Consumer Protection Act 1987; or

· Any liability which cannot legally be excluded or limited.

22. Our liability to business customers

This clause applies only to business customers.

Nothing in these terms limits or excludes liability for:

· Death or personal injury caused by negligence.

· Fraud or fraudulent misrepresentation.

· Breach of terms implied by section 12 of the Sale of Goods Act 1979.

· Defective products under the Consumer Protection Act 1987; or

· Any other liability which cannot legally be excluded.

Subject to the above, we will not be liable for:

· Loss of profit, revenue, business, contracts or anticipated savings.

· Loss of goodwill, reputation or opportunity.

· Business interruption.

· Loss or corruption of data; or

· Any indirect or consequential loss.

Subject to any liability that cannot legally be limited, our total liability arising from an order will not exceed the total amount paid or payable for that order.

You are responsible for making appropriate contingency arrangements where goods are required for an event, launch, contract or fixed deadline.

23. Events outside our control

We are not responsible for delays or failure to perform caused by circumstances outside our reasonable control.

These may include severe weather, fire, flood, epidemic, industrial action, transport disruption, utility or internet failure, machinery breakdown not caused by inadequate maintenance, supplier failure, material shortages, import disruption, government action or courier delays.

We will contact you as soon as reasonably possible and take reasonable steps to minimise the effect. If the disruption materially affects the order for an extended period, either party may be entitled to cancel the affected part of the contract. Any refund will take account of goods or services already properly supplied and costs lawfully incurred.

This clause does not affect any cancellation or refund rights a consumer has under applicable law.

24. Confidentiality

Each party must keep confidential any business, pricing, technical or commercially sensitive information received from the other which is clearly confidential or would reasonably be understood to be confidential.

This does not prevent disclosure where required by law or to professional advisers who are subject to confidentiality obligations.

25. Personal information

We use personal information in accordance with our Privacy Policy.

Our Cookie Policy explains how cookies and similar technologies are used on our website.

26. Complaints

If you are unhappy with an order or our service, please contact us using: Email: sales@lincolnbydesign.co.uk Telephone: 01205 381116

Please provide your order or invoice number and enough information for us to investigate.

We will aim to acknowledge the complaint promptly, investigate it fairly and provide a clear response.

27. Third-party rights

The contract is between you and us. No other person has a right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.

28. If part of these terms is invalid

If any provision of these terms is found to be unlawful or unenforceable, it will be treated as removed or modified to the minimum extent necessary.

The remaining provisions will continue in effect.

29. Waiver

If we do not immediately enforce a right under the contract, this does not mean that we have waived that right.

30. Changes to these terms

We may update these Terms and Conditions from time to time.

The terms applying to your order will normally be those provided or made available when the contract is formed. Any later change will not apply retrospectively unless required by law or agreed with you.

31. Governing law and jurisdiction

These terms and any dispute or claim arising from them are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you will retain any mandatory protections available under the law of the part of the United Kingdom in which you live. You may bring proceedings in the courts applicable to your place of residence or in the courts of England and Wales.

For business customers, the courts of England and Wales will have exclusive jurisdiction.